FERRETTI GROUP SERVICE UNIVERSITY BACK TO THE ASIA PACIFIC FOR ITS SECOND EDITION
- Following its debut last year in Hong Kong, the professional training and refresher training course targeted at the Group’s service network operators was held from 6th to 10th July in Singapore, and was attended by more than 20 professionals from 7 countries;
- This training initiative, aimed at increasing the skills and expertise of the operators supporting the Group in pre- and post-sales activities, included both class lessons and visits to the local premises of the Group's main technical partners.
Singapore, 15th July 2015 - Following its debut last year in Hong Kong and the successful sessions held in Europe and America last Spring, Ferretti Group Service University was back to the Asia Pacific last week for its 2015 edition.
The professional training and refresher course targeted at all authorized service network operators was held from 6th to 10th July at the Grand Copthorne Waterfront Hotel.
This year’s training activities - attended by more than 20 professionals representing 7 Asia Pacific countries (China, Singapore, South Korea, Japan, Thailand, India, and Indonesia) - were aimed at increasing the skills and professionalism of the Group’s service network resources through classroom activities and visits to the local premises of the main technical partners.
"In the over 25 Service University editions held since 2004 in the three geographical areas where our sales network is present, we have always recorded an increasing level of satisfaction among our partners’ local operators, in terms of both quality and the usefulness of this experience" - commented Ferretti Group’s Chief Commercial Officer Stefano De Vivo. "Indeed, thanks to the know-how and thorough information shared during the courses and the in-depth visits to our technical suppliers, our dealers can better meet the needs of our customers and fully convey the top quality of our yachts".
Starting in the 1990s, Ferretti Group has organized a number of training activities targeted at dealers and service points, so as to always offer Owners an outstanding level of service worldwide. In 2010, the Group decided to add to the existing Service University sessions, held in Europe, on-site activities also in the Asia Pacific region (APAC) and in the Americas. This means that, besides the traditional courses targeted at these markets held in Italy, dedicated courses are now being held on site in these two areas, thereby ensuring a strong local presence also through a better understanding of these regions’ specific needs and peculiarities.
The training course in Singapore, organized by Ferretti Group’s After Sales & Service team, was held over five days and included both theoretical and practical sessions.
Classroom lessons of outstanding technical value were given by the experts representing the Group’s partners Besenzoni, Seakeeper, ZF, MTU, and Kohler.
Guided tours of MTU's and Kohler’s Asia Pacific head offices, which are just in Singapore, were also organized for all Service University attendees.
Special test benches were also set up in the classroom, allowing the participants to perform practical troubleshooting tests. Specific aspects regarding onboard systems and their maintenance were also dealt with during the lessons.