EMEA SERVICE UNIVERSITY 2014
The Service University 2014 courses were held from 24 to 28 February, organised by the After Sales division of the Ferretti Group for after-sales professionals working in the authorised E.M.E.A. Dealer & Service Network.
Technical personnel from 13 countries in Europe, the Middle East and Africa met in Italy to share five intense days organised into sessions conducted in Italian and English.
The course programme ranged from electric steering gears to surface drive systems and from fire-prevention systems to mechanical seals for shaft lines, with a closer look at gelcoat painting and touch up techniques.
Engineers and technicians, both from the company and the main suppliers of the Group, took part as speakers alongside the Service Director and the After Sales team.
In fact, through close cooperation with ZF, Catef, Fluiten and MCM, the participants had the opportunity to attend intensive courses split, as always, into a theory part with audio-visual aids and demo systems set up especially in the classroom for performing tests and troubleshooting during the practical sessions.
This year's training also focused greatly on the Group’s new product models, with joint presentations by the Project Managers and After Sales Product Specialists of the different brands. The event also included the configurations of the boats and the basic details of the main systems, their innovative features and rules for maintenance, with useful visits to the boatyard and on board. Important partners for the demonstration of the electrical systems were CCLG, Elettronautica and Tecnoyacht.
A turnout of over 150 in total crowned the success of this Service University session. The event is now a must for all the professionals working in the Group's authorised service facilities, ensuring that precise ongoing technical training is offered every year, hence giving boat owners top level after sales service.
The course, which focuses on interaction between the participants and trainers, is also interesting and enjoyable due to the positive exchange of opinions and experiences that stems from it, helping to maintain good relations between the parties.
In fact, the training sessions include discussions on how to handle and solve any problems that have arisen and the different areas of expertise in the classroom lead to continuous improvement which is essentially based on a positive combination of technical knowledge and the close personal relations established over time.