The initiative, organised every year by the Group and aiming to guarantee increasingly complete and customised services to meet its customers' needs, has always proved itself to be a crucial training appointment for the service network on a worldwide level. Each year it guarantees thorough technical updates to the different professionals working within the Group's authorised service points, thus giving owners the security of the best after-sales service in the business.
This year, the training sessions were organised at the Group's various production centres by geographical area, on the basis of the new After Sales & Service Department organisation, with the aim of paying even greater attention to the diverse and specific needs of each area.
The first session was therefore held for the Italian Service Points; the second, in English, covered Europe, the Middle East and the US; while the third one was customised for the first time to meet the strong demand from the farthest countries in the Far East, Africa and South America.
This dedicated session stands alongside the existing training for on-the-spot technicians which Ferretti has been holding for these areas for some years now.
The courses, organised by the Ferretti Group's After Sales & Service Department, had significant input from the highly skilled and specialised personnel of AYT (Advanced Yacht Technology, one of the most advanced yacht design and research centres in the world), as well as speakers from the Group's main technical suppliers (Besenzoni, CCLG, Condaria, Fluiten, Furlanetto, Idromar, Naviop, Twin Disc, ZF).
The wide range of classroom courses, covering the different professional roles and skills in the Service Points, alternated with visits and on-the-job training in our shipyards and on board our yachts, ensuring the trainees gain experience with the various stages of the production and maintenance processes of the different components and systems.
Having over 280 participants in the classroom over the training cycle reinforces the Group's desire to create and develop activities aimed at continual improvement of the Service Network; we know that the quality and competence of the technical after-sales services offered to our customers is a critical factor for owner satisfaction, and thus our own success.