The 2007-2008 Service University also met with great approval. Indeed, the professional refresher and training courses promoted by Ferretti for its Dealer and Service Network recorded the presence of over 500 participants from more than 70 service points all over the world, who attended the 32 courses offered in the catalogue in both Italian and English. Technical courses were organised as part theoretical classroom sessions and part on-the-job technical sessions, with practical exercises held in the shipyard and fault simulations on specially prepared demo systems.
The ever-greater participation testifies to the constantly increasing support this training initiative has met within our Service Network.
The constructive, stimulating atmosphere allowed colleagues to share their experiences, and interesting and important ways to streamline their work and improve customer-service relationships were discussed.
The first training appointment for 2008 provided for painting courses in Riva and courses on maintenance of wood and new models at Apreamare, then continuing with the other technical courses up until the end of February.
The main innovations introduced this year were:
- Courses on stabilisers and ZF Smart Command systems
- A week of specially designed courses in Italy for US Marine Max dealer.
Indeed, for the first time, twenty technicians and service managers from the main US service points and facilities attended the dedicated technical courses put on in collaboration with some of the Group's suppliers (Besenzoni, Naviop, CCLG with gi8), also visiting the Riva shipyard in Sarnico, Ferretti Yachts and Mochi Craft in Forlì, Ferretti Yachts in Cattolica and Pershing in Mondolfo.
This season's Service University was enhanced by the introduction of the new Service University site and the presentation of a demo for the new Web Blackboard (Lavagna Web) management tool, received positively as being useful for saving time in dealing with problems, and its extension to all brands being recommended.