Service University's 2006-2007
training catalogue offered a range of 40 courses
in both Italian and English.
The courses were again divided according to who would be taking part – Dealers, Service Point
Managers or technical/operational staff working in the Service Points:
- Managerial courses, for Dealers and Service Point Managers
- Technical/professional courses, common to more than one Group brand, for technical/operational staff in the Service Points
- Technical-professional courses specific to each shipyard, for technical/operational staff in the Service Points.
Each year, careful analysis of the feedback received after the previous year's courses, performed alongside suppliers and Service Managers, enables us to vary the training courses available according to both the participants' requirements and the latest technological and sales innovations introduced by the Group. It also enables us to ensure courses are not simply theoretical
, but also comprise practical sessions and visits to shipyards.
The new aspects
in the 2006-2007 programme included the participation of Apreamare and Custom Line
in specific technical courses, which involved both illustrating new models and, in the case of Apreamare, showing how wood maintenance is performed.
Over 30 seminars were held between November and March, providing participants with a wide-ranging, comprehensive choice of training courses, and confirming the growth trend for the number of participants, again over 400, due to the interest shown in new topics, the success this initiative is enjoying within our Dealer and Service Point network, and the ever-increasing commitment of the companies' service managers coordinating these activities.
This year's catalogue provided for courses dealing with HR management, sales processes and boat management; analysis of the new models presented by each brand; technical courses on topics common to all Group brands, such as engine control levers and electronic instrumentation; and specialised technical courses dealing with topics specific to each brand, such as painting and wood maintenance. These technical courses were held by Ferretti Group
suppliers under the supervision and coordination of brand Service Managers.
Among the technical courses common to all Group brands, the one dedicated to the ZF Smart Command
system was designed including the important aim of creating a true qualified ZF assistance network. Concentrating on installation, parameter setting and troubleshooting
Approximately 60 technicians, split into two groups, took part in the course. Practical, on-the-job sessions dominated thanks to the provision of 3 demo systems which enabled participants to simulate operations and repair work on the system.